Shipping policy
Welcome! At Calmir we are committed to delivering your orders promptly and efficiently. Please read our shipping policy carefully to understand our shipping practices.
Shipping Rates
Shipping charges are calculated based on the weight and dimensions of your order, and the shipping method chosen. Rates will be displayed at checkout.
Shipping Methods and Delivery Times
We offer a variety of shipping options to meet your needs:
Standard Shipping — Delivery within 14 - 21 business days.
Express Shipping — Delivery within 7-10 business days.
Delivery times are estimates and may vary based on your location and external factors.
Order Processing Time
Orders are processed within 14 business days.
Orders placed after 12 PM PST or on weekends/holidays will be processed on the next business day.
International Shipping
We ship worldwide. International shipping rates and delivery times vary by destination.
Customers are responsible for any customs fees, taxes, or import duties.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to monitor your package's progress.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact our customer service team at info@getcalmir.com within 7 days of the delivery date for assistance.
Incorrect Address
Please ensure your shipping address is correct before placing your order. We are not responsible for packages delivered to an incorrect address provided by the customer.
Some items in our store may be offered to you as a subscription, a pre-order, or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partialdeposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund.
See our returns policy for more details on returns and refunds.
Try Before You Buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item.
Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.