FAQ / Help Center
Frequently Asked Questions
What ingredients are in your Pet Water Fountain Cleaner?
Sodium percarbonate, citric acid, sodium bicarbonate, PEG-400, sodium dodecylbenzenesulfonate, and field mint extract. This is a cleaning formulation for your fountain's hardware — it must be fully rinsed away before pets drink from the fountain again.
How do I use the tablets?
- Dissolve the tablet fully in warm water.
- Pour the solution into the fountain and let it soak.
- Wipe down all surfaces.
- Rinse thoroughly with clean water and air dry before refilling.
Wear gloves during use and avoid contact with skin and eyes. Keep pets away from the fountain until it's been fully rinsed and refilled with fresh water.
How long does shipping take?
Please refer to our Shipping Policy for delivery timeframes.
What is your return policy?
Please refer to our Return & Refund Policy for full details.
How do I track my order?
Once your order is shipped, you will receive a tracking email with your tracking number.
How do I contact you?
Visit our Contact Us page to send us a message and we'll get back to you within 1-2 business days.